24/7 Helpdesk Services

24/7 helpdesk services provide continuous tenant support for maintenance requests, emergencies, and property-related inquiries through dedicated phone lines, mobile apps, or online portals.

Service ChannelResponse Time
Emergency (fire, flood, safety)15 to 30 minutes
Urgent (AC failure, major leak)2 to 4 hours
Standard (minor repairs)24 to 48 hours
Non-urgent (cosmetic issues)3 to 5 business days
Cost StructureTypical Fee
Included in management feeNo separate charge (most common)
Standalone serviceAED 500 to 1,500 per unit annually
Enterprise buildingsAED 3,000 to 10,000 monthly flat rate
Staffing requirement1 coordinator per 200 to 300 units


Related Terms

Property ManagementProperty Management AgreementSLATenant RetentionMaintenance Services

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